COVID-19 Update

To our patients & our community,

We hope this letter finds you and your family in good health. Our world has been through a lot over the last few months, and I know we are looking forward to getting back to “normal” (whatever that really means). While many things have changed, one thing has remained the same: our commitment to your health and safety!

Infection control is, and has always been, a top priority at A.R.C. Dental Health. Our infection control processes are made so that when you receive care, it is both safe and comfortable.

Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up to date on any new rulings or guidance that may be issued.

As you return to our offices, we have implemented some new protocols to further ensure your safety to combat the on-going COVID-19 Pandemic. Some of these new protocols are as follows:

  • To maintain social distancing and reduce the amount of unnecessary contact we will no longer be accepting walk-in appointments; we ask that you call our office phone number, (626) 489-3488, to schedule an appointment.  Our doors will remain locked during business hours and appointments.  When you arrive, please ring the doorbell or knock on the door. We’ll be right there!
  • Upon your arrival we will be using a touchless thermometer for temperature checks for all patients & our staff.
  • We ask that you come alone to your appointment. Exceptions will be made if you are a parent or legal guardian of a minor, have a health concern that requires the presence of a caretaker, or if you are the guardian or caretaker of a patient with special needs. In such cases we ask that only one (1) person accompany your (or the patient) to the appointment. If you have someone that drives you to your appointments, we are kindly asking that they remain in the car or return to pick you up once your appointment is completed.
  • When we schedule your appointment, you will be asked several screening questions.  You will be asked to fill out and sign a COVID-19 screening form containing these same questions.
  • We have hand sanitizer that we will ask you to use when you enter the office. You will also find some in the reception area and other places in the office for you to use as needed.
  • We have air purifiers located in every operatory. We are using HVE systems to reduce aerosols.
  • Appointments will be managed to allow for social distancing between patients. This may mean there will be fewer options for scheduling your appointment.  We also encourage you to have as much of your treatments completed as possible at each visit to reduce the amount times you must return for completing your treatments.

Thank you for your understanding and patience as we implement these and other protocols!

We are grateful that you have entrusted us with your oral health and smile and are happy to have you as part of the A.R.C. Dental Health family.  We look forward to seeing and serving you again.  If you have any questions about the steps we are taking to keep you and every patient safe in our practice, please give us a call.

Sincerely,

Dr. Rachel Tambunan & Dr. Alvin Chu

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Patient Testimonials

"My first visit to ARC Dental was for a routine check and it was anything but routine. Dr Rachel gave me a very thorough exam and cleaning. She takes the time to educate you about your oral health and is filled some pretty cool dental facts. You can tell she is truly passionate about being a Dentist. My visit did not feel rushed at all which is rare if you're used to going to a bigger dental practice. The office itself is clean and nicely decorated. It has these large windows they seat you in front of that overlook the water fountain which make for a peaceful visit. You get the red carpet treatment from beginning to end at this place.  I highly recommend this practice to all of my friends and family."

"Dr. Rachel and Alvin are really awesome!! I’ve been to their office three times and they have always gone above and beyond to create a wonderful experience for me. They even put a little sign wishing me a happy birthday!! I really appreciate their effort to build a relationship with their clients. Customer service is really an art and, they are fantastic at it. Oh by the way!! They are amazing dentists lol. Totally love them"

"In today’s world, very rarely do you find impeccable service. From the time I stepped into the office to the time I walked out, Dr. Rachel was kind, warm, knowledgeable, understanding, and also entertaining. It has been a while since I last visited a dentist and it was there that I realized why. The shame in not going for so long, the rapid impersonal service (get you in/out), and the anxiety of not knowing what’s going on but rather just taking the dentist’s recommendations really stood out during and after my appointment. At A.R.C. Dental, it was the complete opposite. If it’s been a while since you’ve been to the dentist or are just looking for a new place with a family feel, then I highly recommend this place."

I know, I know... going to the dentist is a drag, right? Not with ARC Dental Health. Dr.Rachel and Dr.Alvin are so pleasant to be around and make your dental experience a breeze. I’m the type of person who likes to know every little detail and make sure that I know what is going on. I didn’t even need to ask for them to explain procedures, billing, or x-rays. They did all of that on their own and didn’t miss a detail. Dr.Rachel is by far the most gentle dentist. I was nervous about shots since at my previous dentist I had a numbing situation and the shots hurt even after the numbing gel. BUT, I felt NOTHING when Dr.Rachel was working on me. The dental office itself is clean, spacious and very modern. It definitely makes your experience more comfortable!

I have always had a fear of dentist for as long as I could remember until I met Dr. Rachel while out getting ice cream with my twin boys of all places lol. She let me know about her Dental practice and it was right at a time where we were looking for a new dentist. My wife scheduled an appointment and said it was the best place ever. Dr Rachel and Dr Alvin are the nicest people in the world. They explain everything before they do anything and they always make sure you are comfortable the whole time. I am recently in the middle of a pretty rough root canal procedure and I have no words on how great they have done so far simply amazing! I have received 2 calls in less than a week just checking up on me and that means a lot! I recommend anyone looking for a dentist to come to ARC and see there beautiful office and get an amazing Dental experience and yes there is such thing as an amazing Dental experience.